Serhii Kucherenko
PhD in psychology, Associate Professor, National University of Civil Defense of Ukraine.
ORCID 0000-0002-2209-9430
Nataliia Kucherenko
PhD in psychology, Associate Professor, Ukrainian Engineering Pedagogics Academy.
ORCID 0000-0002-6644-3117
DOI - https://doi.org/10.52363/dcpp-2023.2.3
Keywords: professional activity, extreme conditions of activity, organizational conflict, conflict generators, professional stress.
In modern times, the study of the problem of the behavior of specialists in a conflict situation is one of the topical areas of research activity of both domestic and foreign psychologists. Particular attention is paid to conflicts in organizations that arise as a result of differences between formal organizational principles and the actual behavior of the organization's personnel, which significantly reduce the effectiveness of their professional activities. Organizational conflicts in many cases are related to problems of work organization and working conditions. They are most often manifested in the discrepancy between the existing forms of organization of activities and the content of tasks that must be performed by personnel, especially in extreme conditions. This may be related to the state of machinery, equipment, tools, features of labor technologies, distribution of tasks, promotion and promotion, etc. The subjects of such conflicts are both groups of employees and individuals, both staff and management of the organization.
The professional activity of rescuers is carried out in extreme conditions and has relevant features: a high level of responsibility for the decision of a combat mission, a high pace of action, a lack of time, an unexpected change in the situation, a lack or contradiction of information about the conditions of the task, interpersonal interaction with the injured, emotional saturation of experiences, and others . All these are factors that provoke professional stress, increase personal emotional tension, can cause irritability, that is, can be elements that can cause tension and increase conflict in rescue units, act as conflict generators.
The obtained results of the study indicate that the vast majority of rescuers have inadequate conflict management skills. Therefore, the formation of rescuers' skills related to the prevention of dissatisfaction, constructive perception of criticism, the successful role of a mediator in conflict resolution, etc. is one of the directions of effective conflict management in units, which will increase the level of success of their professional activities.